MILL FARM CARAVAN STORAGE AGREEMENT
Effective Date: This agreement becomes effective on the date of digital acceptance by the Customer.
This Agreement is made between Mill Farm ("the Owner/Management") and the Caravan Owner ("the Customer"). By replying to the contract delivery email the Customer agrees to be bound by the following terms and conditions.
1. CUSTOMER & VEHICLE REGISTRATION
To validate this agreement, the Customer must provide and maintain accurate, up-to-date records of the following information:
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Full Name, Residential Address, Telephone Number, and Email Address.
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Caravan Make, Model, Colour, and Registration or CRIS Number.
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Current Caravan Insurance Provider and Policy Number.
2. SECURITY & LIABILITY
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Security Measures: Mill Farm prioritises compound security using physical and electronic deterrents, including boundary hedging, earth banks, drainage ditches, a secure perimeter gate, alarms, and Closed-Circuit Television (CCTV).
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Access Restrictions: Access to the storage compound is strictly restricted to personnel authorised by Mill Farm management. Unauthorised vehicles are prohibited at all times.
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Liability Exclusion: While the security measures listed above are maintained as deterrents, Mill Farm accepts no liability for any loss, theft, damage, or destruction of caravans, their equipment, or personal property while located in the compound or on a pitch, howsoever caused.
3. INSURANCE & CUSTOMER OBLIGATIONS
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Mandatory Insurance: The Customer must maintain comprehensive insurance covering theft, fire, and third-party liability at all times. Proof of continuous insurance must be provided upon request.
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Physical Security: It is a strict and mandatory condition of storage that a high-quality, working hitch lock must be fitted to the caravan at all times. This applies whether the caravan is actively positioned on a pitch or within the storage compound.
4. FEES & PAYMENT TERMS
Standard Administrative & Setup Fees
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Initial Tow-In & Setup: £16.00 (one-off fee at the start of storage).
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Final Tow-Out & Close-Down: £16.00 (payable when the caravan permanently leaves the site).
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Vehicle Swap Admin Charge: £16.00 (applicable when changing the registered caravan on this contract).
Payment Terms
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Accepted Methods: Debit cards and Credit cards only.
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Late Fees: Overdue balances will automatically incur a late fee of £5.00 per month for every month the balance remains unpaid.
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Short-Term Rate: Short-term storage is charged at £35.00 per week. This rate is strictly conditional on being explicitly arranged and agreed upon prior to the commencement of storage.
5. NOTICE PERIOD, REMOVAL & PROPERTY ABANDONMENT
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The 28-Day Rule: To permanently remove a caravan from the facility, the Customer must either have at least 28 days of paid storage remaining, or have given at least 28 days' advance notice prior to the end of when they are paid up.
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Short-Notice Penalty: If 28 days' notice is not given, the Customer must pay a penalty fee of £3.00 for each day of notice short of the required 28 days.
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Notice Delivery: Notice must be submitted duplicate by both telephone and email. Notice can only be officially given Monday to Friday, between 9:00 am and 5:00 pm and is only in force once you receive a reply from us. (Please make sure you receive a reply)
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Debt Clearance: All outstanding fees, charges, or penalties must be paid in full before the caravan is permitted to be removed from the facility.
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No Refunds: If the Customer removes the caravan before the end of the paid storage period, the remaining balance is non-refundable.
Abandoned Property & Statutory Right of Sale
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Contractual Abandonment: If storage fees remain unpaid for 90 days, or if a caravan is left on-site without a valid, paid contract, the property will be deemed contractually abandoned. In accordance with Schedule 1 of the Torts (Interference with Goods) Act 1977, Mill Farm reserves the right to sell or dispose of the caravan and its contents.
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Statutory Notice: Before any sale takes place, Mill Farm will serve a formal written notice of intention to sell to the Customer's last known address via registered post and email. This notice gives the Customer a final 3 months to clear the debt and collect the vehicle.
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Disposal of Proceeds: The caravan will be sold at a reasonable market price. Mill Farm will deduct all outstanding storage fees, late payment charges, and the direct costs of arranging the sale. Any remaining surplus proceeds will be held for the Customer to claim. If the sale proceeds fail to cover the debt, the remaining shortfall will continue to be a debt legally owed by the Customer to Mill Farm.
6. TOWING SERVICES
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Operational Hours: Towing services are available 5 days a week between 10:00 am and 5:00 pm, unless alternative times are explicitly agreed upon via email.
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Off-Site Towing Eligibility: To have a caravan towed off-site for touring or any other temporary reason, the Customer must still have at least 28 days of paid storage credit remaining or have already given their formal 28 days' notice.
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Somerset Touring: If you plan to tour other campsites within Somerset, you must contact Mill Farm management in advance to coordinate specific logistics and scheduling.
7. CONTRACT ACKNOWLEDGEMENT
By completing the digital confirmation step, replying to the contract delivery email stating your acceptance, or making your initial payment, you confirm that you are the legal owner or authorised agent of the vehicle, and that you explicitly accept all terms and conditions set out in this Agreement.
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Recommended Email Template for Mill Farm staff:
To make this process seamless, you can use this exact layout for your send-out:
Subject: Action Required: Your Mill Farm Caravan Storage Agreement
Dear [Customer Name],
Customer Number: [Customer number]
Thank you for choosing Mill Farm for your caravan storage.
To complete your booking and secure your space, please review our standard terms and conditions by clicking the link below:
👉 https://www.millfarm.biz/caravan-storage
How to accept:
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Click the link above to read the terms on our website.
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Reply directly to this email with the exact words: "I accept the terms and conditions."
Effective Date:
Once you reply, the contract goes live immediately. The date of your reply email will serve as the official Effective Date of your legal agreement. Please note that all initial setup fees must be cleared before your caravan enters the compound.
Best regards,
Mill Farm Management
[Phone Number]
[Email Address]